Installation &After Sales Approach
After Sales Approach
The installation and commissioning of each G Mondini machine is the final critical part of the customer project phase. This work is carried out by our highly trained and experienced technicians who are responsible for ensuring every detail of the machinery is in perfect working order.
5 KEY STEPS
There are 5 principle steps we follow to ensure a smooth process and complete customer satisfaction
- The machinery is commissioned in the customer's plant with real products and any necessary adjustments or modifications made are based on the technician's experienced judgement.
- The lead technician is responsible for working closely with all project partners to manage and shape the fine details to achieve the project objectives.
- G Mondini technicians are trained to install all solutions from a single machine installation up to complex lines where a number of different suppliers and technologies are involved.
- We are present on site until the line is formally handed over to the customer. The timing is entirely dependent on the complexity of the project, especially if there is a high degree of automation in the project.
- The final step is to train all relevant personnel so they can continue to operate the new packaging line once the technicians have left site.
Our relationship with each customer is strengthened further with our after sales packages which are designed to support all customers, from a single machine installation up to the most automated and complex lines. Customer support is enhanced through service/maintenance contracts, telephone technical help lines, direct system fault finding via Ethernet and when required timely intervention by G. Mondini technicians.
At G Mondini we hold a large inventory of spare parts for prompt delivery anywhere in the world. This complements our local sales organisations who replicate this approach to ensure customers always stay in production.
In 2018 G Mondini S.p.A delivered more than 8,000 individual parts orders to all corners of the world.